Privacy policy
Last updated: 2026-10-27
Pending lawyer review. Version 2026-11-04. Effective date: 2026-11-04. Operator: Charlie Tolleson ("Alex", "we"). Contact: support@alexhq.ai.
Alex is a business tool. Your company brought you to Alex and decides what it is used for, so for your company's data (its clients, jobs, and records) your company is in charge and we process that data for it. For your own account (your name, work email, and role) we are in charge, and this policy explains both.
What Alex collects
- Account: your name, work email, role, the company you belong to, and the phones you sign in on.
- Conversations: what you type to Alex and what Alex answers. Spoken audio is turned into text on your phone; the audio is never sent to us or stored. If you say or type a gate or alarm code, Alex removes the numbers it recognizes as the code before the words are stored or sent to the AI provider.
- Memory: facts you or Alex save about the business, such as customer notes, and facts about your own preferences in your personal profile. Gate and alarm codes are saved only on the Memory screen, encrypted, and shown only after you confirm it is you on your phone.
- Connected systems: data Alex reads from, and actions it takes in, systems your company connects, such as Jobber and Gmail.
- Usage metadata: counts and timings of requests, with no content.
- Location: if you allow it, your phone's location is used on the spot to work out which job site you are at. It is not stored, logged, shown to anyone, or sent to the AI provider.
How Alex uses it
To answer you and act on your requests, to keep your company's shared memory, to secure the service and its accounts, to meter usage, and to support you. We do not sell personal data, share it for advertising, or use it to train any AI model.
Alex uses an AI model
When you ask Alex something, the words you spoke as text, the details from your connected systems needed to answer, and what Alex remembers about your business are sent to Anthropic, our AI provider, to write the answer. Anthropic does not train its models on that data. Alex's answers can be wrong. Alex asks you to confirm before it changes anything in a connected system or sends an email, with one exception: an automation that an owner or office user set to "send without asking" emails clients in your Jobber account, at most 25 per run, without a tap. Alex can also save a memory without a tap; you see it in the chat and can delete it on the Memory screen.
Gmail and Google data
If your company connects Gmail, Alex reads, drafts, and sends email from the connected account only when you ask it to or when an automation your company set up runs, and sending is off until you turn it on in Settings. Alex's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Google data is used only to provide the features you see in Alex, is never used for advertising, and is never used to train AI models. Humans do not read it except with your permission for support, for security, or as the law requires.
What your owner can see
Owners and office users see your company's shared memory, its automations and their runs, and the team. No one else at your company sees what you said to Alex or your personal profile, and no one sees your location.
Who receives your data
The vendors that handle data for us are listed on the subprocessor page, with what each one sees. Jobber, Google, and the other systems your company connects are your company's own providers.
The person who operates Alex can reach the production database for migrations and incidents. Every such use is logged, and encrypted secrets are not readable that way. We ask your company's owner before looking at content for support, with one exception below.
If you share a chat. When you report a problem to Alex you can choose to send your recent messages with it. Alex shows you those messages first, and nothing is sent unless you tap to agree. The copy holds what you and Alex said, which tools Alex used and whether they failed, not the emails or records Alex looked at. Charlie and support staff can read it, and it may be sent to Anthropic so that Claude, an AI model, can help find and fix the bug, under the same no-training terms as the rest of Alex. Every read is logged. We delete the copy after 30 days; your report stays.
We disclose personal data when the law requires it, to protect people's safety, or to enforce our terms, and we tell your company unless the law forbids it.
How long data is kept
Alex does not yet delete data on a schedule. What it stores is kept until it is deleted in the app or on request:
| Data | Kept |
|---|---|
| Company memory and automations | Until someone deletes them in the app, or we delete the company on request |
| Conversations and personal profile | Until we delete your account or the company on request |
| Voice audio and location | Never stored |
| Error reports | Scrubbed of content, then kept by our error-reporting vendor for its standard period |
| Usage metadata and security audit entries (ids, counts, and timings; no content) | Kept after a deletion, no longer linked to any account or company |
We may keep data longer when the law requires it.
Your choices
Alex has no export or delete button yet. To get a copy of your data or to have it deleted, email support@alexhq.ai from the address you sign in with, and we will do it within 30 days. You can ask for your own account and conversations; an owner can ask for all of the company's data or for the company to be deleted. Deleting removes the content and personal data from Alex, except the usage and audit entries above.
You can turn location and microphone access off in your phone's settings. Owners can disconnect the company's connected systems, and you can disconnect your own, at any time from Connections. To ask about or correct anything else, email support@alexhq.ai; if the data belongs to your company, we may direct the request to its owner.
Early access list
If you join the early access list on alexhq.ai, we keep the email address and company name you give us so we can contact you about trying Alex. We don't use them for anything else, share them, or add them to other mailing lists. We delete them when you ask (support@alexhq.ai), once you become a customer, or 12 months after you sign up, whichever comes first.
Security
Requests from the app run under row-level security as the signed-in person, so the database keeps each company's data apart; connected-system tokens and secrets are encrypted with a key management service; every change in an outside system passes an action gate; customer content is kept out of logs and error reports. If we confirm a security incident that affected your data, we tell your company within 72 hours of confirming it. Report a security problem to security@alexhq.ai.
Children
Alex is for people 18 and older. We do not knowingly collect data from anyone younger.
Changes
If this policy changes in a way that matters, the app asks you to accept the new version before you continue, and the version date at the top changes.