Terms of service

Last updated: 2026-10-27

Pending lawyer review. Version 2026-10-27. Effective date: 2026-10-27. Operator: Charlie Tolleson ("Alex", "we"). Governing law: the State of Washington.

1. Who these terms bind

Alex is a voice assistant for trades businesses, used through its phone app. By using it you agree to these terms for yourself. If you create a company in Alex, or you are its owner, you also agree on behalf of that company and confirm you are allowed to. If your company has a separate agreement with us (for example the pilot terms its owner accepted in the app), that agreement governs the company and these terms govern each person who uses Alex.

You must be 18 or older to use Alex. Alex is for businesses, not for personal or household use.

2. What Alex is, and what it is not

Alex uses an AI model to understand what you ask and to write answers, notes, and emails. It can be wrong, including about schedules, clients, amounts, and anything it reads from your systems. Check what Alex tells you before you act on it.

Alex is not a replacement for Jobber, Gmail, or any other system you connect, and it does not give legal, tax, safety, or regulatory advice. On pesticides, Alex is told never to give application rates, re-entry times, or mixing steps; it tells you to check the product label, and the label is what you follow.

3. You approve what Alex does

Before Alex changes anything in a connected system or sends an email, it reads the action back and asks you to confirm, except as section 4 describes. Texts and calls are drafts: you send or dial from your own phone. You are responsible for what you confirm. If Alex got something wrong, tell it, cancel the action, and tell us at support@alexhq.ai.

4. Automations that send without asking

An owner or office user can create a scheduled automation and switch on "send without asking". Emails from such an automation go only to clients in your Jobber account, at most 25 recipients per run, and are not confirmed one by one. The company that switches it on is responsible for what those emails say and who receives them, and for keeping them lawful (for example, the CAN-SPAM Act for marketing email).

5. Your responsibilities

• Keep your phone's screen lock on. Alex asks you to prove it is you before it shows or saves a gate or alarm code, connects or disconnects a system, or makes someone else the owner.
• Connect only accounts you are allowed to connect, and only within those providers' terms.
• Use push-to-talk for your own words. Do not use Alex to record or transcribe clients, crew, or anyone else, and do not use it on phone calls. Some states require everyone's consent before a conversation is recorded.
• Records the law requires you to keep (such as pesticide application records) are your records. Review them for accuracy and keep them for the period your state requires.
• Owners: give your crew and your clients any notice or consent they are owed under the laws that apply to you, including that Alex is an AI tool and what you can see of your crew's use (section 7).
• Do not use Alex for anything unlawful, to infringe anyone's rights, to send spam, or to get around its security, limits, or role rules.
• Owners: remove people who leave your company from the Team screen. Their access to your company's data in Alex ends as soon as they are removed.

6. Your data

Your company's data is yours. We use it only to provide and secure Alex, as the privacy policy describes, and we never train AI models on it. Alex has no export or delete button yet. To get a copy of your data or to have it deleted, email support@alexhq.ai from the address you sign in with, and we will do it within 30 days: each person can ask for their own account and conversations, and an owner can ask for all of the company's data or for the company to be deleted. Deleting removes the content and personal data from Alex, except usage metadata and security audit entries, which hold ids and counts and no content.

The vendors that handle data for Alex are listed on the subprocessors page. Jobber, Google, and other systems you connect are your own providers; Alex acts in them with the access you grant, and they can be disconnected at any time from Connections (the company's by an owner, your own by you).

7. What owners and office see

Owners and office users see the company's shared memory, its automations and their runs, and the team. Changes Alex makes in Jobber show in Jobber like any other change. No one at your company sees what anyone else said to Alex or their personal memory, and no one sees anyone's location: if you allow it, your phone's location is used for the moment to find the job site you are at and is never stored.

8. Fees

Alex is free during the pilot and beta. Nothing is charged unless an owner first accepts pricing and billing terms, and nothing is charged inside the app.

9. Changes and ending

We may change Alex and these terms. If a change matters, the app asks you to accept the new version before you continue, and the version date at the top changes. You can stop using Alex at any time and ask us to delete your account (section 6). We may suspend or end access for a breach of these terms, for a security or legal risk, or if we stop offering Alex, and we will tell you why where we safely can.

10. No warranty

Alex is provided as is. To the extent the law allows, we make no promise that it will be available, accurate, complete, or error-free, and we disclaim every implied warranty, including merchantability, fitness for a particular purpose, and non-infringement. Alex's answers and drafts are generated by an AI model; you review them before relying on them.

11. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, however caused. Our total liability for everything arising from Alex is capped at the greater of the fees your company paid us in the 12 months before the claim and $100. Some states do not allow some of these limits, so they may not all apply to you.

12. Your indemnity

You will defend us against, and pay for, claims by a third party that arise from your content, your use of the systems you connect, automations you set to send without asking, or your obligations to your employees, clients, and regulators, except to the extent we caused them.

13. General

These terms, the privacy policy, and any agreement your company signed with us are the whole agreement between you and us about Alex. They are governed by the laws of the State of Washington, and disputes go to its courts. If a part of these terms cannot be enforced, the rest still applies. Questions: support@alexhq.ai. Security reports: security@alexhq.ai.